Refund Policy

Overview

At HoverNotes, we want you to be completely satisfied with your subscription. This policy outlines the circumstances under which we provide refunds for subscription purchases.

Eligibility for Refunds

We provide unconditional refunds if you experienced technical problems that prevented you from using the AI processing service. This includes:

• Service outages or downtime that prevented AI processing
• Technical errors or bugs that made the service unusable
• Processing failures that did not deliver results
• Authentication or account issues that blocked access to purchased features

How We Verify Refund Requests

We maintain detailed service logs that allow us to verify whether you were able to successfully use the AI processing service. When you submit a refund request, we will:

• Review our logs to confirm any technical issues you experienced
• Verify your account's usage history
• Check for any service disruptions during your usage period

This process ensures fair treatment for all customers while protecting against abuse.

Early Subscription Refunds

You may request an early subscription refund within seven calendar days after the service becomes available. Unless applicable law requires a more favorable outcome, approved refunds are calculated from successful AI processing completed after the purchase:

• If no more than 25 minutes of video were successfully processed, you may receive a full refund.
• If more than 25 minutes but less than six hours of video were successfully processed, the refund is reduced by the calendar days the subscription was active. Active days are the elapsed time from purchase until access ends, rounded up to the next full day, and are valued proportionally against the purchased subscription term.
• If six hours or more of video were successfully processed, one month of service is treated as consumed. For an annual subscription, we deduct the then-current monthly price for the same plan and pricing region and refund the remaining annual payment. A monthly subscription is not refunded for the current month once this threshold is reached.

We count only the duration of unique AI processing jobs that completed successfully. Failed processing attempts are not included. When an early refund is issued, subscription access ends immediately.

Non-Refundable Situations

Refunds are generally not provided in the following situations:

• The AI processing service has been successfully used beyond the allowances described in the Early Subscription Refunds section
• Change of mind after purchase (when service worked as intended)
• Dissatisfaction with AI-generated content quality (AI outputs vary by video content)
• Issues caused by your own equipment, internet connection, or browser configuration

How to Request a Refund

To request a refund, please contact us with the following information:

• Your account email address
• Date of purchase
• Description of the technical issue you experienced
• Any error messages or screenshots (if available)

Refund Processing Time

• We aim to review all refund requests within 3-5 business days
• Approved refunds are processed back to the original payment method
• Depending on your bank or payment provider, it may take 5-10 additional business days for the refund to appear in your account

Subscription Extension Alternative

In some cases, instead of a monetary refund, we may offer to extend your subscription period at no additional cost. This is often faster and allows you to continue using the service once the technical issue is resolved.

Subscription Cancellation

• You may cancel your subscription at any time through your account settings
• Upon an ordinary cancellation, you will retain access to premium features until the end of your current billing period
• If a refund is issued, premium access ends immediately
• No partial refunds are provided for unused time except under the Early Subscription Refunds section or when required by applicable law

Related Policies

This refund policy is part of our Terms of Service. For information about how we handle your data, please see our Privacy Policy.

Questions?

If you have any questions about this refund policy, please contact us at support@hovernotes.io.